tjbaji Privacy Policy

1 Information We Collect

tjbaji collects various types of information to provide you with a convenient and secure service. This information is divided into two main categories:

1.1 Information You Provide

When you open an account, log in, or contact us at tjbaji, you voluntarily provide the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Password (stored in a secure hashed form)
• National ID card or passport details (for KYC verification where applicable)
• Payment-related information — bKash, Nagad, Rocket, or Upay account numbers
• Content of conversations with our support team via live chat or email

1.2 Automatically Collected Information

The following information may be collected automatically while you browse the tjbaji website:

• IP address and device identifier information
• Browser type, version, and operating system
• Source of your visit (referrer URL)
• Page visits, click patterns, and session duration
• Information obtained from cookies and similar tracking technologies
• Transaction history and gameplay information

2 Purposes for Using Information

tjbaji uses collected information only for legitimate and specific purposes. Our main purposes are listed below:

• Account management: To register, verify, and ensure secure access to your account.
• Payment processing: To carry out deposit and withdrawal transactions.
• Identity verification (KYC): To confirm age and identity where applicable.
• Customer support: To resolve your questions and issues.
• Fraud prevention: To protect against illegal activity and secure accounts.
• Personalized experience: To display relevant services and offers based on your preferences.
• Site improvement: To enhance the platform's functionality and user experience.
• Notifications: To inform you about important updates, bonuses, and offers (with your consent).
• Responsible gaming: To identify problematic behavior and provide support.

3 Cookies and Tracking Technologies

tjbaji uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

3.1 Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the site — such as maintaining login sessions.
• Functionality cookies: To remember your preferences, such as language or display settings.
• Analytical cookies: To understand which parts of the site are used most.
• Security cookies: To help prevent fraud and unauthorized access.

3.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may cause some important features of the site to stop working properly.

4 Information Sharing Policy

Your personal information is very important to us. We do not sell your information to third parties. However, information may be shared in the following limited circumstances:

• Payment providers: The minimum necessary information is shared to process transactions through payment methods such as bKash, Nagad, Rocket, and Upay.
• Technology partners: With trusted technology service providers to maintain the site's security and functionality.
• Legal obligations: In response to a court order or a lawful demand from a government authority.
• Fraud investigations: With relevant authorities in cases of anti-money laundering or fraud investigations.

Any third-party partners are required to comply with our privacy standards and may not use your information for their own purposes.

5 Data Security Measures

tjbaji follows industry-standard security practices to protect your information. Our key security methods are:

• SSL/TLS encryption: All data exchanged between your browser and our servers travels over encrypted channels.
• Password hashing: Your password is never stored directly — only a one-way encrypted hash is kept.
• Two-factor verification: An additional verification step to protect your account.
• Access controls: Only authorized staff may access user information, and only when necessary.
• Regular security audits: Routine checks are carried out to identify potential vulnerabilities.
• Data backups: Regular backups are maintained to protect against data loss.

However, no method on the internet is 100% secure. You are therefore also encouraged to use a strong password and not share your account details with anyone.

6 Data Retention Period

tjbaji does not retain your information longer than necessary. The general policy is:

• Information for active accounts is retained for as long as the account remains open.
• When an account is closed, most information is deleted within a reasonable period of time.
• Transaction records and KYC information may need to be retained for a longer period in accordance with legal obligations.
• Information related to fraud or disputes is retained until resolved if necessary.

7 Your Rights

tjbaji believes every user has rights over their own information. You may exercise the following rights:

7.1 Right to Access

You may request to know what information we hold about you.

7.2 Right to Correction

If any of your information is incorrect or outdated, you may request that it be updated.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted, though information required to meet legal obligations may need to be retained.

7.4 Right to Withdraw Consent

You may withdraw your consent for marketing communications at any time.

7.5 Right to Complain

If you have any concerns about how your information is handled, you may contact us directly.

To exercise these rights, email us at [email protected] or reach us via 24/7 live chat.

8 Protection of Minors

tjbaji is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If you believe a minor is using our site, please let us know at [email protected].

9 Note on Third-Party Sites

If the tjbaji website contains links to any third-party sites, we are not responsible for the privacy policies of those sites. You are advised to read the privacy policy of any other site before visiting it. Our game providers — such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming — follow their own security standards and have their own policies applicable to their services.

10 Changes to This Policy

tjbaji may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the website or inform you at your registered email address. Continued use of tjbaji services after any change means you have accepted the updated policy. We therefore ask that you check this page occasionally.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live chat: Support in English is available 24/7

Our privacy team is always ready to respond to your requests.